Privacy Policy

Firetext Communications Limited (“Firetext”, "we", "us" or "our" for short) is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Firetext Communications Limited is a data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at data.protection@firetext.co.uk.

We respect and safeguard the privacy of the users of our websites which include but are not exclusive to firetext.co.uk, myfiretext.co.uk ("websites") and users of our services.. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, date of birth, your email address, mobile telephone number, other contact details and preferences) and how you can limit our use of this. This privacy policy also outlines how we will collect and use your personal information regarding your use of our Services and websites. Please read this Privacy Policy carefully which should be read together with our terms and conditions.

What information do we gather?

Information is gathered in two ways: (1) indirectly (for example, through our website or service technology); and (2) directly (for example, when you provide information on various pages of the website or when you reply to any messages that we may send you as a result of our services).
One example of information we collect indirectly is through Internet access logs. When you access the website, your numeric internet address is automatically collected and is placed in our Internet access logs. We may also use your IP address to determine whether you are accessing our services from the UK, or any other country. We use this information to enhance your user experience. Alternatively we may also use this information to block any disruptive use of our websites and services that may otherwise reduce the quality of use and access for legitimate and fair users of our websites and services.

When you sign up to participate in any websites or services operated by us you are required to register with our universal registration system. It is important that you study and fully understand this privacy policy and our terms and conditions before you register with our websites and/or services. By entering information requested you enable FireText and its service providers to provide you with the services you select.

We collect information directly from you in a number of ways, one of which may be through the use of cookies. We use cookies to remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of the website and/or delay or affect the way in which the website operates.

We also collect information when you voluntarily submit it to us. On our website, we provide you with the opportunity to register for various services, register for email newsletters, enter promotions and competitions, purchase products and participate in online surveys. Throughout the websites and Services we give you the opportunity to take up various offers, enter various competitions and promotions and to apply for information about various products and services. We will provide you with the opportunity to indicate your preferences as to the use of your information.

We may also collect information that you voluntarily submit to us when replying or partaking in any information submission when using our services. These may include responses to questions and responses to advertisements. We also collect information with regard to non-delivery of our services. If we attempt to and are subsequently unable to deliver any of our services then we may use this information to temporarily suspend services through your account. Services may be resumed at a later date, but loss of any information associated is not the legal responsibility of FireText.

How do we use your information?

The password you provide when registering with the website is encrypted to protect against unauthorised access to your personal information. We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

Any personal information gathered by or supplied to us via the website or the services will be used in accordance with this Privacy Policy, in accordance with your wishes as indicated to us and in accordance with the Act.
We may use your personal information to:

You may modify your preferences or get further information by writing to us at Data Department, Firetext Communications Limited, Unit D, Water-Ma-Trout Industrial Estate, Helston TR13 0LW or by email to data.protection@firetext.co.uk

Disclosing your information

We may disclose your personal information if required to do so by law or in good-faith believing such action is necessary to comply with the law. We will not sell or otherwise share your personal information with third parties without your consent except in the following instances:

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content anywhere on our websites or through our services or engage in any disruptive behaviour we may use your personal information in order to stop such behaviour. Where Firetext reasonably believes that you are or may be in breach of any laws of England or Wales (e.g. because content you have posted, sent or distributed using our websites or services may be defamatory) Firetext may use your personal information to inform relevant third parties such as your employer, school, email/internet provider, or law enforcement agencies about the content and your behaviour.

How long will Firetext keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with us. In the case that you wish to cancel your registration as a Firetext member, once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted.

Where you contribute to Firetext we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Disclaimer

Whilst every effort is made to ensure that the content of messages is appropriate, users understand that FireText Communications Limited has no control over the content of the SMS distributed to you from the clubs you have signed up to receive messages from. If you are unhappy about any of the content you have received please contact us at confidential@firetext.co.uk.

Accessing and updating your personal information

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. You can do this by accessing your account pages on the website or by emailing data.protection@firetext.co.uk.
We reserve the right to levy an administrative charge of £10 for providing a copy of this information.

Where we store your personal information

The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on the website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.

What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. From time to time this privacy policy may be updated so you may wish to check it each time you submit personal information and/or use our websites and services. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy. Your continued use of our websites and services means that you accept these changes. The date of the most recent revisions will appear on this page.

If you don't feel we're adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at data.protection@firetext.co.uk and we will make any efforts we can to determine and solve the problem promptly.

Privacy policy last updated May 2010