{"id":1567,"date":"2015-06-08T11:14:22","date_gmt":"2015-06-08T11:14:22","guid":{"rendered":"http:\/\/firetext.wpengine.com\/?p=1567"},"modified":"2023-02-10T15:46:03","modified_gmt":"2023-02-10T15:46:03","slug":"add-sms-to-your-customer","status":"publish","type":"post","link":"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer\/","title":{"rendered":"Add SMS to Your Customer Support Process"},"content":{"rendered":"<p>We\u2019re super-excited to announce our latest integration with customer support platform, Freshdesk.<\/p>\n<p><!--more--><\/p>\n<p><a href=\"http:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Freshdesk<\/a> are an online support ticket platform which enables you to deliver exceptional customer service and make sure every customer query is resolved quickly and efficiently.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2015\/05\/Freshdesk-logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1554\" src=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2015\/05\/Freshdesk-logo-300x81.png\" alt=\"Freshdesk logo\" width=\"300\" height=\"81\" srcset=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2015\/05\/Freshdesk-logo-300x81.png 300w, https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2015\/05\/Freshdesk-logo.png 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Our integration helps Freshdesk users go the extra mile by adding SMS to their communication toolkit. Not only will customers be able to get in touch via a text support number, but they will also receive the response back by text meaning they can manage their tickets on the go \u2013 really helpful if the customer needs an urgent answer!<\/p>\n<p>You\u2019ll need a <a href=\"https:\/\/app.firetext.co.uk\/signup\" target=\"_blank\" rel=\"noopener noreferrer\">FireText<\/a> account and one for <a href=\"https:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Freshdesk<\/a> too, but we\u2019ll make sure everything is hooked up so you can manage your support tickets as usual meaning there\u2019s no extra work for you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re super-excited to announce our latest integration with customer support platform, Freshdesk.<\/p>\n","protected":false},"author":4,"featured_media":1557,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-buzz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - 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