{"id":2047,"date":"2016-12-01T15:33:30","date_gmt":"2016-12-01T15:33:30","guid":{"rendered":"https:\/\/www.firetext.co.uk\/blog\/?p=2047"},"modified":"2023-02-10T15:45:55","modified_gmt":"2023-02-10T15:45:55","slug":"automate-sms-from-freshdesk-with-zapier","status":"publish","type":"post","link":"https:\/\/www.firetext.co.uk\/blog\/automate-sms-from-freshdesk-with-zapier\/","title":{"rendered":"Automate SMS from Freshdesk with Zapier"},"content":{"rendered":"<p>Our integration with <a href=\"https:\/\/zapier.com\/\">Zapier<\/a> allows you to connect to over 500 different Apps really easily. Find out how to make FireText and Freshdesk work together<\/p>\n<p><!--more--><\/p>\n<p><a href=\"https:\/\/freshdesk.com\">Freshdesk<\/a> offers multi-channel customer support, Freshdesk brings together every customer conversation into a centralised, user-friendly interface enabling companies of all sizes to provide great customer service.<\/p>\n<p><span class=\"bolder pink\">How Can I Use It?<\/span><\/p>\n<p>When a new contact is added into Freshdesk automatically add them as a contact in FireText<\/p>\n<p><a href=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/1-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2048 aligncenter\" src=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/1-4.png\" alt=\"1\" width=\"304\" height=\"531\" srcset=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/1-4.png 304w, https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/1-4-172x300.png 172w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/><\/a><\/p>\n<p>Send a text a message when a ticket is updated or created in Freshdesk to add that extra personal touch to your customer service.<\/p>\n<p><a href=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/2-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2049 aligncenter\" src=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/2-3.png\" alt=\"2\" width=\"302\" height=\"532\" srcset=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/2-3.png 302w, https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/2-3-170x300.png 170w\" sizes=\"auto, (max-width: 302px) 100vw, 302px\" \/><\/a><\/p>\n<p>Or,<\/p>\n<p><a href=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/3-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2050 aligncenter\" src=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/3-1.png\" alt=\"3\" width=\"296\" height=\"543\" srcset=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/3-1.png 296w, https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/3-1-164x300.png 164w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/a><\/p>\n<p>Make this a 2-way process and populate a new ticket to be created every time somebody replies to your message in FireText.<\/p>\n<p><a href=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/5-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2051 aligncenter\" src=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/5-1.png\" alt=\"5\" width=\"298\" height=\"524\" srcset=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/5-1.png 298w, https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2016\/06\/5-1-171x300.png 171w\" sizes=\"auto, (max-width: 298px) 100vw, 298px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our integration with Zapier allows you to connect to over 500 different Apps really easily. Find out how to make FireText and Freshdesk work together<\/p>\n","protected":false},"author":8,"featured_media":2067,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-2047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automate SMS from Freshdesk with Zapier - SMS Marketing Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firetext.co.uk\/blog\/automate-sms-from-freshdesk-with-zapier\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automate SMS from Freshdesk with Zapier - SMS Marketing Blog\" \/>\n<meta property=\"og:description\" content=\"Our integration with Zapier allows you to connect to over 500 different Apps really easily. 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