{"id":2198,"date":"2017-07-28T13:38:04","date_gmt":"2017-07-28T12:38:04","guid":{"rendered":"https:\/\/www.firetext.co.uk\/blog\/?p=2198"},"modified":"2023-02-10T15:45:54","modified_gmt":"2023-02-10T15:45:54","slug":"keep-customers-happy-with-sms-and-your-favourite-crm-platform-via-zapier","status":"publish","type":"post","link":"https:\/\/www.firetext.co.uk\/blog\/keep-customers-happy-with-sms-and-your-favourite-crm-platform-via-zapier\/","title":{"rendered":"Keep customers happy with SMS and your favourite CRM platform via Zapier"},"content":{"rendered":"<p>Your customer relationship management (or CRM) software is your knowledge hub for your leads, customers and projects; so making sure all the data is correct and up to date is a must.<\/p>\n<p><!--more--><\/p>\n<p>If you\u2019re looking to add SMS to the mix, you can use our handy integration with Zapier to automate SMS reminders for upcoming tasks, share contacts with your FireText account for future marketing or customer service campaigns or let customers send in enquiries by text.<\/p>\n<p><a href=\"https:\/\/zapier.com\">Zapier<\/a> is hooked up to over 1000+ software apps, if you look at customer relationship management specifically there\u2019s plenty to choose from, in fact there\u2019s 71, including some of your favourites like Salesforce, Capsule CRM and Insightly, we\u2019ve put together a few ways you can use these to make your CRM super-smart and add SMS really easily to your workflow:<\/p>\n<p><script type=\"text\/javascript\" src=\"https:\/\/zapier.com\/zapbook\/embed\/widget.js?iframe=true&amp;guided_zaps=1982,1883,9168,17098,17092\"><\/script><\/p>\n<p>This is just a handful of ideas to get you started, head over to Zapier to explore even more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your customer relationship management (or CRM) software is your knowledge hub for your leads, customers and projects; so making sure all the data is correct and up to date is a must.<\/p>\n","protected":false},"author":4,"featured_media":2197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,6],"tags":[],"class_list":["post-2198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","category-sms-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - 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