{"id":2214,"date":"2017-08-24T12:44:21","date_gmt":"2017-08-24T11:44:21","guid":{"rendered":"https:\/\/www.firetext.co.uk\/blog\/?p=2214"},"modified":"2023-02-10T15:45:54","modified_gmt":"2023-02-10T15:45:54","slug":"add-sms-to-your-customer-service-tools-with-zapier","status":"publish","type":"post","link":"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/","title":{"rendered":"Add SMS to your customer service tools with Zapier"},"content":{"rendered":"<p>There are lots of ways you can communicate with your customers to keep them happy and engaged with your brand. Choosing a method that they know and love makes it super-easy for them and automating it into your workflows makes it even easier for you!<\/p>\n<p><!--more--><\/p>\n<p>Let customers reach you by SMS so they can chat with you on the go, or add new leads and customers to your contact group for future comms. As you grow, and so does your customer list, you\u2019ll want everything to be hooked up automatically so that conversations can flow smoothly. Have you thought about connecting to one of Zapier\u2019s many software apps?<\/p>\n<p><a href=\"https:\/\/www.zapier.com\">Zapier<\/a> is hooked up to over 750+ software apps, if you\u2019re looking for something that you use for customer service, there\u2019s <a href=\"https:\/\/zapier.com\/zapbook\/#sort=popular&amp;filter=customer-support\">30 you can choose from<\/a>, including some of your favourites like Freshdesk, Intercom and Zendesk and we\u2019ve put together a few ways you can use these to boost customer service by adding SMS to your communication:<\/p>\n<p><script type=\"text\/javascript\" src=\"https:\/\/zapier.com\/zapbook\/embed\/widget.js?iframe=true&amp;guided_zaps=1885,17611,17612,17614,17616\"><\/script><\/p>\n<p>This is just a handful of ideas to get you started, head over to Zapier to explore even more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are lots of ways you can communicate with your customers to keep them happy and engaged with your brand. Choosing a method that they know and love makes it super-easy for them and automating it into your workflows makes it even easier for you!<\/p>\n","protected":false},"author":4,"featured_media":2197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-2214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add SMS to your customer service tools with Zapier - SMS Marketing Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add SMS to your customer service tools with Zapier - SMS Marketing Blog\" \/>\n<meta property=\"og:description\" content=\"There are lots of ways you can communicate with your customers to keep them happy and engaged with your brand. Choosing a method that they know and love makes it super-easy for them and automating it into your workflows makes it even easier for you!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\" \/>\n<meta property=\"og:site_name\" content=\"SMS Marketing Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/firetext.co.uk\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-24T11:44:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-10T15:45:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2017\/07\/zapier.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Holly Barber\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@firetext_uk\" \/>\n<meta name=\"twitter:site\" content=\"@firetext_uk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Holly Barber\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\"},\"author\":{\"name\":\"Holly Barber\",\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/#\/schema\/person\/fbd04606e14fca821589bba7405e5d61\"},\"headline\":\"Add SMS to your customer service tools with Zapier\",\"datePublished\":\"2017-08-24T11:44:21+00:00\",\"dateModified\":\"2023-02-10T15:45:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\"},\"wordCount\":196,\"publisher\":{\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.firetext.co.uk\/blog\/wp-content\/uploads\/2017\/07\/zapier.png\",\"articleSection\":[\"How To\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\",\"url\":\"https:\/\/www.firetext.co.uk\/blog\/add-sms-to-your-customer-service-tools-with-zapier\/\",\"name\":\"Add SMS to your customer service tools with Zapier - 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