{"id":573,"date":"2014-03-07T10:02:40","date_gmt":"2014-03-07T10:02:40","guid":{"rendered":"http:\/\/www.firetext.co.uk\/blog\/?p=573"},"modified":"2023-02-10T15:46:09","modified_gmt":"2023-02-10T15:46:09","slug":"the-benefits-of-using-sms-auto-replies-2","status":"publish","type":"post","link":"https:\/\/www.firetext.co.uk\/blog\/the-benefits-of-using-sms-auto-replies-2\/","title":{"rendered":"The Benefits of Using SMS Auto-Replies"},"content":{"rendered":"\n

When a customer contacts you by text message, or opts in to receive SMS updates from you, make sure you welcome them with open arms.<\/p>\n

<\/p>\n

\"welcome\"<\/a><\/p>\n

You can do this quite simply with an auto-reply;<\/a> a customised response which is sent out to the recipient automatically when they get in touch or subscribe to your list. There are a number of benefits to using an auto-reply, for both you and your customers.<\/p>\n

Reassurance<\/h4>\n

Your auto-reply will confirm you\u2019ve received your customer\u2019s text and let them know that action is being taken. Whether you\u2019ve added them to a mailing list or are dealing with their enquiry, you can reassure them instantly that you have their message.<\/p>\n

\u201cThank you for your text. We are looking into your query and a member of the team will be in touch shortly.\u201d <\/p>\n

Promotion<\/h4>\n

If a customer has contacted you by text message, they are already interested in hearing from you. Great! Why not follow this up straight away with a discount code or link to some promotional material? Remind them what an awesome business you are and reward them whilst you\u2019re fresh in their minds.<\/p>\n

“Thanks for signing up, to receive 25% off your first order show this text or enter DISCOUNT at the online checkout.” <\/p>\n

Confirmation<\/h4>\n

Confirming the service they have just signed up to will let them know exactly what to expect from you. If you will be sending regular messages out you can let them know here too so there\u2019s no surprises.<\/p>\n

“Thanks for opting in to alerts. We will notify you by text when there is an update on your account.”<\/p>\n

Opt-out<\/h4>\n

It\u2019s a good idea to give them their options now, just in case they do ever choose to opt-out<\/a>. It will make customers feel at ease and in control.<\/p>\n

Thank you for your text. You have successfully subscribed to our mailing list. To opt-out, reply STOP.<\/p>\n

Personalise<\/h4>\n

Auto-replies might be sent out automatically but you still have complete control of the messages. You can be creative with content and add a touch of personality to the messages to reflect your brand. You can also change content as much as you like, so don’t worry if you need to update your messages.<\/p>\n

We’re really happy to hear from you! This week\u2019s special offer can be found here: www.firetext.co.uk<\/p>\n

SMS auto-replies tend to be shorter than campaign messages, as they are usually just a gentle reminder or confirmation, however they don\u2019t have to be. Like any other SMS you send, there is a maximum of 160 characters<\/a>, so be sure to use as many of these as you need.<\/p>\n","protected":false},"excerpt":{"rendered":"

When a customer contacts you by text message, or opts in to receive SMS updates from you, make sure you welcome them with open arms.<\/p>\n","protected":false},"author":4,"featured_media":568,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[30],"class_list":["post-573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sms-tips","tag-use-sms-auto-replies-to-enhance-your-campaign"],"yoast_head":"\nThe Benefits of Using SMS Auto-Replies - SMS Marketing Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firetext.co.uk\/blog\/the-benefits-of-using-sms-auto-replies-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Benefits of Using SMS Auto-Replies - 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