SMS in Healthcare

Often SMS is seen purely as a marketing tool however what people don’t realise is that it's also an awesome communication platform for the NHS and Healthcare professionals. Missed appointments are a drain on the system financially as well as being a waste of valuable time and SMS reminders are the perfect way to reduce them! Text messaging helps to boost patient care while also developing internal communications and it’s super easy to get up and running!

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How FireText can help:

Here at FireText, we are proud to be the highest rated SMS company in the UK, this is down to our awesome customer support and top security. Our security standards have actually meant that we have been selected as the main provider to the UK Government (DVLA, Passport, Councils etc), as well as the NHS and thousands of public & private companies of all sizes. We have undergone strict due diligence to ensure our SMS platform is secure, this included government-approved penetration testing, we are ISO27001 certified, all of our data centres are based in the UK, we only use Tier-1 and UK direct connections and we are GDPR Compliant to name a few.

Whether you are looking to send out individual appointment reminders or large bulk SMS campaigns to notify patients of hospital closures, our online SMS web app is packed with multiple text marketing features to ensure the process is as efficient as possible. On top of our feature-packed SMS service, you also have the option to integrate SMS with multiple NHS software providers, we have existing integrations with both accuRx and MJog. On top of this, we have our SMS API which will allow you to build FireText into any other web-based platform!

As discussed SMS is an awesome resource to be used within the healthcare industry and below are just a few examples of how you can start using SMS for the NHS right away:

  • SMS is a direct instant form of communication, making it the perfect tool to send out appointment reminders, or updates. By sending patients a reminder text message the day of their appointment you will find the number of missed appointments are reduced and therefore both time and money will be saved.
  • You can easily and efficiently send out test results when you receive them, rather than having to make a phone call, which helps to save valuable time. You can also ensure your message is delivered using our handy SMS reporting, meaning you don’t have to worry about them not being received.
  • You can send out bulk text campaigns in a matter of minutes to notify patients of last-minute changes and because stats show SMS had a 98% open rate, if your message has been delivered you can almost be certain that it has been read, which makes it perfect for proving information and updates.
  • With the FireText system, you can utilise two way SMS, which also allows you to set up SMS Keywords this makes it perfect for sending out your Friends and Family Test. By gathering feedback from patients you can ensure your providing them with the best service possible.

We have a friendly team full of SMS experts who are on standby to help out, so if you wanted to chat through the platform further and understand the benefits of SMS for your practice then please don’t hesitate to get in touch.

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