NHS & Healthcare

Send individual SMS text messages to patients or hospital staff via our online platform, your integrated Patient Management System or from your email.

Why FireText?


Send individual SMS text messages or large-scale communication campaigns to patients or hospital staff with FireText SMS for the NHS. If you're sending timely appointment reminders, instant test results or health awareness campaigns, using the FireText SMS service will dramatically increase attendance and save you valuable time and money

  • No set-up costs
  • No monthly fees
  • Easily manage budgets with sub-accounts
  • Quick, same day account turn around
  • Easy top-up by credit card
  • Low credit alert thresholds
  • G Cloud SMS supplier
  • NHS Mail SMS replacement service
  • Integrates with many healthcare software platforms
  • Amazing customer support

View us on the Gov.uk Digital Marketplace

Trusted & Secure


Email to SMS

Email to SMS

With FireText you can send instant SMS text messages via your existing NHS email software client. You can receive SMS messages into your inbox too. The perfect NHS InMail replacement service.

G Cloud Supplier

G Cloud Supplier

We are a G Cloud accredited supplier of SMS services and use only the highest quality UK Tier-1 connections to deliver your message...instantly.

DSP Toolkit

DSP Toolkit

We are the first and currently only, SMS supplier accredited on the NHS Data Security and Protection Toolkit.

ISO27001

ISO27001

We take data security really seriously at FireText and are ISO27001 certified in order to meet our strict due diligence for security and redundancy.

MJOG FireText SMS for NHS

Our partners MJog have supported healthcare providers to deliver digital patient communication for over 16 years. MJog annually send over 160 million SMS messages, meaning that more than 1 in 3 of the population would have received a message sent via their software.

Working across GP Practices, Community Health and Hospital Trusts, over 3,600 sites benefit from the multiple channels that MJog offers. These channels include SMS, voice, email, and MJog Smart which deliver appointment reminders and healthcare related messages into their app, MJog Messenger.

  • IGSoC 14.1 approved with a rating of 100%
  • Their own N3 connection approved by HSCIC
  • ISO27001:2013 accredited
  • GPSoC Lot 2 framework
  • Part of the GP Five Year Forward View for digital transformation enabling patients to greater patient access and more efficient use of clinician’s time.
Friends and Family NHS SMS

Friends & Family Test

Use quick and easy SMS messages to ensure your practice meets the NHS Friends & Family requirements. Send text messages to gain feedback from your patients and responses to the Friends & Family question.

Reduce No-Shows

Send timely appointment reminders or instant test results, using the FireText SMS NHS service to dramatically increase attendance and save your practice valuable time and money.

NHS Healthcare example SMS
Bank Staff NHS Example SMS

Bank Staff

Keep in touch with bank staff via SMS and update them about available shifts, new rotas and information changes to ensure they are kept informed. Save valuable time and communicate with all bank staff with a single text message.

Get Started Today For Free

No Credit Card. No Contract.

TRY US FREE

There's a ton included!

FireText have a large range of features, some of which are turned on by request - we make complicated systems a thing of the past!

Standard Enterprise
Highlights
Web App
Dedicated Reply Number £5 per month
Keyword on 82228 £12 per month
Developer API
Email to SMS
3rd Party Integrations
Friendly & Helpful Phone, Email & Chat Support
Sending SMS
Bulk Group Messages
Individual Messages
Personalisation Merge Tags
Send From Brand
Send From Reply Number
Schedule Messages
Repeat Messages
URL Tracking
Editable Templates
Time-limited Messages
Message Reports
Full Delivery Reporting
Reply Reporting
Unique Click Reporting
CSV Exports
Contact Management
Unlimited Contacts
Unlimited Groups
Auto Update Feature
Five Personalisation Fields
Unsubscribed Contacts
Easy CSV Import
Auto Remove Non-Mobile Numbers
Copy & Paste Import
3rd Party Import
Contact Search
CSV Exports
SMS Replies
Dedicated Reply Number Optional Optional
Keyword on 82228 Optional Optional
Configurable Auto Reply
Forward to Email
Forward to Mobile (via SMS)
Forward via HTTP POST
Auto Add to Contact Group
Email to SMS
Send SMS via Email
Unlimited Whitelisted Senders
Batch Email to SMS
Email to Group SMS
Sub Accounts (Advanced)
Sub Account Management
Unlimited Sub-Accounts
Auto Draw Credits
Sub Account Feature Lock-down
Shared Opt-out Management
Developer API (Advanced)
RESTful API
Software Development Kit (SDK)
Full Documentation
Custom Projects
Bespoke SMS Projects -
Security
ISO27001 Certified
UK Datacentres
3rd Party Penetration Testing
SSL TLS v1.2+
Customer Support (Mon-Fri 09:30-17:30)
Dedicated SMS Expert
Email Support
Phone Support
Live Chat

Get started. No credit card required. Try us Free

“Using FireText as our SMS supplier has enabled us to have greater control over how we allocate and manage our SMS budget across each of our GP sites. The service provides us with an online portal where we can allocate SMS credits and view live SMS balances for each of our GP sites. Low alert threshold emails inform us when an account is running low and, if required, GP sites can purchase further credits themselves via their dedicated FireText account. Setting up with FireText was very quick and we receive regular reports showing GP site usage. The reports help us understand which practices are using the functionality and where to target any further support. GP sites can also use the service to raise awareness of their services and ongoing projects with the support of the CCG, which helps to keep costs down by sending SMS to patients rather than letters.”

Sunderland CCG