One of the reasons we love SMS here at FireText, is for its ability to simplify and improve communication for businesses with their customers.
We want to help you increase customer engagement, without adding to your workload, and understand the importance of integrating SMS into our daily routines, which is why we’re pleased to announce a brand new integration.
Our friends over at SouthwestCRM have developed an SMS module which is not only available to their users but is also available for all SugarCRM users including Community Edition and SuiteCRM!
SugarSMS for SugarCRM sends SMS messages from SugarCRM enabling users to send SMS directly from their SugarCRM platform.
Version 1,0 was launched in Q1 2014 and adds SMS to the Leads and Contacts modules. Select a Lead or Contact and click to send an SMS message. Create pre-defined SMS templates for your users to select and send.
SMS messages are delivered through the FireText SMS messaging service. Existing FireText subscribers can simply enter their existing FireText user details in the SugarCRM Admin module and send messages directly from within SugarCRM.
Future releases will include mass SMS marketing and integration with SugarCRM’s workflow automation.