Preparing for the GDPR – 12 steps you can take now

Posted by in GDPR on January 17th, 2018

With so much advice circulating surrounding the GDPR, it’s hard to know where to start. The ICO have put together this handy download which will help you prepare your organisation for the changes to the data protection rules, regardless of your business size and industry.

Data as we know it is changing.

Posted by in GDPR on January 5th, 2018

New data protection laws are due to come into force in May 2018 and will change how you do business and how you manage your customer data and you need to prepare. Marketing and communication has moved along rapidly in the last 20 years, but unfortunately the data protection act which protects us and our […]

Sending SMS from inside Freshdesk

Posted by in How To, SMS Tips & Tricks on January 4th, 2018

We’ve been a long-time SMS partner of Freshdesk and we’ve seen numerous ways thats customers are adapting our integration into their helpdesk. What if you want to initiate a text message from Freshdesk? Let’s take a look…

Guide: 2-Way SMS with Freshdesk

Posted by in SMS Tips & Tricks on January 4th, 2018

We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.


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