Business Continuity during COVID-19

In light of the outbreak of COVID-19 businesses across the world are focused on ensuring the continuity of their services. As a business-critical supplier to so many organisations, we have provided the information below to highlight the steps we have taken to minimise and mitigate any potential disruption.

FireText are prepared!

FireText have been ISO27001 accredited since 2015, and as part of this, FireText regularly conducts, reviews and tests our Business Continuity Plans. These preparations are there to ensure that there is no impact on the services we provide for our customers.

The FireText platform operates from multiple highly-secure cloud-based datacentres here in the UK. As a result, we are able to provide our services 24/7 irrespective of staff location.

All staff are issued laptops and mobile phones where appropriate and are always connected. As a company, we have a remote working policy and the impact of COVID-19 is something for which we are well prepared.

Interchangeable skills are commonplace within the FireText team should members of the team be absent.

FireText offer support to our customers through Email, Chat, SMS and Telephone. If the impact of closing the office restricts access to the telephone for short periods of time, the team have full access to other support channels 24/7.

For FireText, our preparations mean that it is business as usual 🙂

SMS as a Business Continuity tool

As the leading provider to the UK Government, NHS and thousands of UK companies, FireText is proudly supporting and delivering SMS messages for Business Continuity and crucial updates, especially at this time.

FireText are perfectly positioned to support you with instant SMS messaging as part of your Business Continuity Plans, such as:

  • Keeping your staff safe
  • Informing customers of operating hours
  • Monitoring Systems 24/7
  • Keeping remote teams connected
  • Managing security
  • Sending instant alerts

If we can help to ensure your business continues to communicate during this difficult time, please drop us an email at

You can get up and running in an instant, by setting up a FireText account here.

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