SMS for

There are so many communication touch points in e-commerce. Make the most of them by sending quick and personable SMS messages to your customers. And call on us for years of SMS content expertise!

Downward Arrow

Maintain momentum

with real-time updates

From order confirmations to delivery updates, send texts to keep your customers in the loop. Set the e-commerce bar high with friendly texts that hype up the arrival of your awesome products. The best part? We'll help you do it.

Try Texting Out

Don't settle for

abandoned baskets

Yoohoo, over here! SMS is great for following up with customers who have abandoned ship. Take the opportunity to retain them; reach out, offer an incentive or remind them of what they're missing.

Try Texting Out

Grow your SMS

audience as you go

Save your customers from a sea of emails and encourage them to opt in to SMS at checkout. Outside of the checkout, pick from our mini library of lead gen tools to grow your SMS database - from keywords to QR codes.

Try Texting Out

You write the content, we'll review it

For free! We know that the best results in e-commerce come from the most impactful content. Once you have written your message - whether a marketing campaign or informational text - you can send it over to our SMS content whizzes. We'll offer up any recommendations and give you a fresh perspective 👀

Sign Up & Send

SMS tools & tips for e-commerce

There's a reason why SMS works so nicely for e-commerce. People want things to hand pretty quickly, and you can do it without much effort at all.

Provide consistency from checkout to delivery

Build rapport from the moment your customer interacts. Provide a smooth experience through multiple touchpoints.

Integrate with FireText

SMS can be integrated into your processes for automated trigger texts. Integrate Magento, Woo-Commerce or Shopify with FireText using our API, or use Zapier!

Have two-way conversations

SMS makes conversations more approachable. Using a FireText reply number, you can send and receive messages to and from your customers.

Improve open rates versus email

SMS suits most consumers because it's quick, personable & boasts high open rates. It's ideal for sending product updates to your customers.

Invest in unrivalled SMS security

Security is FireText's priority. Keep your customer's data safe & communicate with them via our tier-1 networks & UK-only data centres.

Boost social proof with reviews

We know how important reviews are for your brand. SMS is an ideal way to request reviews post-purchase, and it's super easy for your customers.

Stock up & send SMS in no time...

Get started with easy contact management and your awesome text messages in three simple steps.


Sign up for an account

Pop in a few basic details to get started with a free trial account - no contract or credit card required.


Await verification

As a trusted provider for the NHS and gov, we manually verify every account to ensure a safe platform for all.


We'll set you up!

Your new account manager will email. We'll even be here to hop on a call and chat through getting the best out of FireText.

Try Texting Out

Let's chat!

Our lovely SMS experts are always here on standby.


Email us at

More Awesome Features

Check 'em out or sign up and play for real.

Get started. No credit card required. Try Us Free