Integrate SMS with Freshdesk

Add SMS text message notifications to your Freshdesk tickets with FireText

FreshdeskSMS Integration

Let your Customers Create Tickets via SMS

You can advertise a FireText text number, that will allow customers to send in SMS messages and it will automatically create a ticket within your Freshdesk account.

Send SMS Text Messages via your Freshdesk tickets

Reply to your Customers via SMS

FireText offer an awesome two way integration with Freshdesk that will allow you to reply to your customers via SMS, just the same as you would a normal ticket

It is a matter of creating rules within your Freshdesk account and away you go. We have a really handy guide here, that will take you through step by step of how to set this up.

Send SMS Worldwide

International Support

FireText's integration with Freshdesk is available across the world. Our UK based support team can help you set this up, get in touch with one of our team today.

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