Integrate SMS with Freshdesk

Add SMS text message notifications to your Freshdesk tickets with FireText

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FreshdeskSMS Integration

Let your Customers Create Tickets via SMS

You can advertise a FireText text number, that will allow customers to send in SMS messages and it will automatically create a ticket within your Freshdesk account.

Send SMS Text Messages via your Freshdesk tickets

Reply to your Customers via SMS

FireText offer an awesome two way integration with Freshdesk that will allow you to reply to your customers via SMS, just the same as you would a normal ticket

It is a matter of creating rules within your Freshdesk account and away you go. We have a really handy guide here, that will take you through step by step of how to set this up.

Send SMS Worldwide

International Support

FireText's integration with Freshdesk is available across the world. Our UK based support team can help you set this up, get in touch with one of our team today.

More Awesome Features

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Start sending online SMS with FireText
SMS Marketing is made easy with FireText. Send out your bulk or individual business text messages in a matter of minutes.
Send Online SMS
Receive Replies
FireText’s 2 way SMS Marketing platform allows you to both send and receive text messages easily and efficiently.
Receive Replies
Schedule Messages
Schedule your business text messages, so they are sent out at the desired time. You can even choose to repeat your SMS!
Schedule Messages
Bulk SMS
No matter the size, you can efficiently send out your Bulk SMS marketing campaigns for your business.
Bulk SMS
Delivery Reporting
Easily track and monitor the success of your SMS text campaigns, to ensure you can receive the best return.
Delivery Reporting
Email to SMS
Send out your SMS messages from the comfort of your favourite email client, you can receive your texts into your email too!
Email to SMS
Keywords
Start building up your contacts today! SMS Keywords are the perfect tool for lead generation. You can include an auto-reply too.
Keywords
Contacts & Groups
Easily manage your text campaigns. Our SMS platform allows you to organise your contacts into multiple groups.
Contacts & Groups
Developer API
Seamlessly integrate SMS into your own web-based system, using FireText’s SMS API Gateway.
Developer API
SMS Tracking
Our SMS tracker will show you exactly who has clicked on your link, while also shortening your SMS URL to just 20 characters!
SMS Tracking
3rd Party Integrations
You can send out bulk text messages through your favourite CRM by making use of our awesome SMS integrations.
3rd Party Integrations
Trusted & Secure
Use our Tier 1 UK connections when sending texts with our SMS gateway. We are the leading provider to the NHS and UK Government.
Trusted & Secure

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