Zendesk SMS Integration

Add two-way SMS notifications to your Zendesk with FireText

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Zendesk SMS

Install FireText within Zendesk

We've made this bit super easy! Simply head to the Zendesk app store and click install. Here, the app will install the extensions you need to send SMS messages to your agents and your customers.

Zendesk SMS Integration
Send SMS Text Messages from Zendesk

Configure your Triggers

Once installed, your pre-populated triggers can be setup to send SMS messages with the FireText extension.

The entire FireText are on standby to help you configure your FireText within your Zendesk account. You can contact us here.

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FireText is rated 4.92 stars by Reviews.co.uk based on 570 merchant reviews

4.92 / 5 Rating
570 Reviews
After finding FireText I instantly chatted to Alex there and he explained the whole process to me very simply and made everything very easy for me. Any questions I had were answered so quickly. Genuinely impressed with the functionality of FireText and the service that I have received from the team. I would recommend to anyone. A big thanks to the whole team.
Great and simple to set up. Staff on the phone helpful and friendly. And the campaign was a success.
We absolutely LOVE FireText! Simple to set up, incredibly flexible and an amazing price. Their keyword text system has enabled out listeners of our online radio station to easily interact with us, which has driven engagement and helped our station grow. The customer services is fast, friendly and personal to each user - we even received a welcome card! Highly recommend.