Sending SMS from inside Freshdesk with Email

Posted by on January 3rd, 2017

We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.

Handy hints for updating your TLS to v1.2

Posted by on July 15th, 2016

On November 30th, 2016, we’ll be deprecating some of the older security protocols (TLS 1.0, TLS 1.1) used to make connections with FireText’s API & App. Upgrading to TLS 1.2 will generally not involve any changes to your code, but may require that you update your operating systems, system packages, or language runtime libraries. (The […]

Tech Corner: What is the TLS v1.2 Upgrade?

Posted by on April 19th, 2016

You may have heard of internet vulnerabilities like POODLE or HEARTBLEED in the press. It’s these type of exploits that have urged the PCI Council to mandate all websites and applications away from TLS v1.0.