Posted by Holly Barber in GDPR on February 27th, 2018

Get ahead of the game and prepare your data in plenty of time before the GDPR changes on 25 May 2018.

Posted by Holly Barber in News & Buzz, Peek Inside FireText on January 30th, 2018

The FireText team wanted to try something a little different to the day-to-day last month and so we put together a two day hack event for the entire team, it was a huge success and we wanted to share our experience with you. 

Posted by Holly Barber in News & Buzz on January 29th, 2018

Here at FireText, we’re working towards a slightly different goal in 2018 – and believe it or not, it’s not SMS related!

Posted by Holly Barber in GDPR on January 24th, 2018

With the upcoming changes in data privacy and how your customers opt-in to receiving information from you, there are lots of discussion on what counts as consent.

Posted by Holly Barber in GDPR on January 17th, 2018

With so much advice circulating surrounding the GDPR, it’s hard to know where to start. The ICO have put together this handy download which will help you prepare your organisation for the changes to the data protection rules, regardless of your business size and industry.

Posted by Holly Barber in News & Buzz on January 11th, 2018

FireText now connects to 1,000 other web tools, thanks to our Zapier integration.

Posted by Holly Barber in GDPR on January 5th, 2018

New data protection laws are due to come into force in May 2018 and will change how you do business and how you manage your customer data and you need to prepare. Marketing and communication has moved along rapidly in the last 20 years, but unfortunately the data protection act which protects us and our […]

Posted by Dan Parker in How To, SMS Tips & Tricks on January 4th, 2018

Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Learn more here. We’ve been a long-time SMS partner of Freshdesk and we’ve seen numerous ways thats customers are adapting our integration into their helpdesk. What if you want to initiate a text message from Freshdesk? Let’s take a […]

Posted by Dan Parker in SMS Tips & Tricks on January 4th, 2018

Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Find out more here. We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.

Posted by Holly Barber in How To on December 8th, 2017

Online shopping is quick and instant, especially at this time of year. Go that extra mile to improve your customer’s online shopping experience and keep them in the loop by hooking up your eCommerce store with FireText and sending handy SMS notifications.