FireText & Brexit Statement

FireText and Brexit – We’ve got you covered!

Posted by on February 28th, 2019

FireText recognise that as Brexit unfolds, our customers and partners may wish to seek reassurances that we have mitigated against risks to the continuity of our services. We would like to take this opportunity to provide reassurances here.

Sending SMS from inside Freshdesk

Posted by on January 4th, 2018

Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Learn more here. We’ve been a long-time SMS partner of Freshdesk and we’ve seen numerous ways thats customers are adapting our integration into their helpdesk. What if you want to initiate a text message from Freshdesk? Let’s take a […]

Guide: 2-Way SMS with Freshdesk

Posted by on January 4th, 2018

Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Find out more here. We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.

Configure 2-way SMS with Zendesk

Posted by on August 25th, 2015

Our integration with Zendesk is now better than ever. We now have an easy to install app, plus the ability to offer 2-way SMS. We’re going to show you how to set it up with FireText.

Ecommerce SMS Order Notification - Skater

How to Use SMS for eCommerce Order Notifications

Posted by on September 9th, 2014

With a number of handy order stages in online stores, you might be wondering where the best place is to trigger SMS notifications. Ultimately, some of the order stages will be more relevant to your business than others depending on how you run your online store.

Heels - SMS Marketing becoming attractive to online stores

SMS Text Marketing Catches the Eye of Online Stores

Posted by on September 4th, 2014

Shopify’s recent revelation that mobile eCommerce traffic has overtaken desktop for the first time was news to many – but to others, like us chatty bunch here at FireText, it was a long awaited announcement.

Lego People - Contact Database for SMS

How to Build an Effective Contact Database For SMS Marketing

Posted by on July 16th, 2014

You may have read lots about SMS marketing and you may be thinking ‘why didn’t I start this years ago’. But then you ask yourself the question, ‘where do I start?’ At FireText, we experience that, for many businesses, this can sometimes seem like the most challenging part – so you’re not alone. In reality, getting […]

QR Code vs SMS - Brickwall

How SMS Keywords Could Avoid Some Basic QR Code Fails

Posted by on July 9th, 2014

At FireText we have our finger on the pulse of mobile marketing so that we can accurately advise you, our dear customers, on the best times to use SMS – and help you to avoid any blunders. In this post, we bring you 3 light-hearted QR code attempts that sadly hit brick walls and explain […]