Posted by Dan Parker on February 28th, 2019
FireText recognise that as Brexit unfolds, our customers and partners may wish to seek reassurances that we have mitigated against risks to the continuity of our services. We would like to take this opportunity to provide reassurances here.
Posted by Dan Parker on January 4th, 2018
Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Learn more here. We’ve been a long-time SMS partner of Freshdesk and we’ve seen numerous ways thats customers are adapting our integration into their helpdesk. What if you want to initiate a text message from Freshdesk? Let’s take a […]
Posted by Dan Parker on January 4th, 2018
Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Find out more here. We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.
Posted by Dan Parker on October 18th, 2016
This small guide will help you to start sending SMS messages directly within InfusionSoft.
Posted by Dan Parker on August 25th, 2015
Our integration with Zendesk is now better than ever. We now have an easy to install app, plus the ability to offer 2-way SMS. We’re going to show you how to set it up with FireText.
Posted by Dan Parker on September 9th, 2014
With a number of handy order stages in online stores, you might be wondering where the best place is to trigger SMS notifications. Ultimately, some of the order stages will be more relevant to your business than others depending on how you run your online store.
Posted by Dan Parker on August 26th, 2014
As a busy online store receiving a bucket load of orders by the hour, you might not have much time to think about how you communicate with your customers once they have ordered from you!
Posted by Dan Parker on July 9th, 2014
At FireText we have our finger on the pulse of mobile marketing so that we can accurately advise you, our dear customers, on the best times to use SMS – and help you to avoid any blunders. In this post, we bring you 3 light-hearted QR code attempts that sadly hit brick walls and explain […]
Posted by Dan Parker on June 19th, 2014
FireText is packed full of exciting features, all of which can individually contribute to boosting your marketing campaign and increasing value for the customer. With so many exciting features there might be some you are unaware of. Are you using text marketing to its full potential?
Posted by Dan Parker on June 5th, 2014
At FireText we’ve heard some great SMS marketing stories over the years. In this post we have hand-picked three of our favourite SMS campaigns that stand out for being so different.