Posted by Megan Parker in How To on June 9th, 2023
Have you ever entered mobile numbers into Excel only for them to be converted into a strange E+ format? It can be pretty frustrating, especially when you’re working with large sets of data. Here, we explain how to prevent the old E+ conundrum from happening.
Posted by Megan Parker in How To on June 5th, 2023
Nobody wants a no-show. Us FireText-ers have jotted down tried and tested ways to reduce no-shows. Spoiler: it includes our trusty friend, the SMS message, and some inspiring content examples.
Posted by Megan Parker in SMS Tips & Tricks on May 2nd, 2023
Ever notice the name or number at the top of a text message? This is called a sender ID. When you’re sending business SMS, you have two sender ID options: to send from your brand name or from what we call a reply number. Here, we explain when, why and how to use them.
Posted by Megan Parker in SMS Tips & Tricks on April 24th, 2023
Messages like booking reminders and order confirmations often fall into the ‘boring’ trap. But don’t worry, there’s a simple way out! Ditch the blunt language and double down on creating functional-but-fun content to build rapport with customers. See our top content tips below.
Posted by Megan Parker in SMS Tips & Tricks on April 12th, 2023
SMS is an instant, direct way to contact parents and staff. Schools across the UK use FireText not only for our market-leading security credentials, but our 1:1 content support too. On that note, we’ve put together some nice and snappy bulk SMS examples just for you – take a look and be inspired!
Posted by Megan Parker in FireText's Wonderful Customers on March 1st, 2023
KidCoachApp is a tool that inspires parents to have meaningful conversations with their children. It prompts interesting chats by asking questions like ‘is luck a real thing?’ or ‘would chocolate rain be a good thing?’ The app’s founder, Kavin, came to FireText with an open mind; to introduce texting as a quick, snappy channel to […]
Posted by Megan Parker in How To on February 15th, 2023
Ever wondered what your customers doing after they’ve clicked a link in your message? Great news: You can track clicks in FireText and activity in Google Analytics 4! Follow this 4-step guide.
Posted by Megan Parker in How To on February 13th, 2023
‘What’s the best way to generate SMS leads?’ you ask. Here’s a little list we made earlier. Encourage leads and customers to opt in with these top-tier tips and tools. The humble web form The classic web form comes in many shapes and sizes. A popular one being the website pop-up, where your website visitors […]
Posted by Megan Parker in SMS Tips & Tricks on January 18th, 2023
Small businesses across the UK use text messaging to save time, be seen and increase touch-points for loyal customers. Read on for top things to consider when choosing an SMS platform – plus some ways you can use SMS to outdo your competition. Check out the recent reviews of SMS providers We actively encourage enquiring […]
Posted by Megan Parker in SMS Tips & Tricks on November 18th, 2022
Despite reduced spending, the number of shoppers planning to purchase in the Black Friday and Cyber Monday sales this year has risen by 6% versus last year. With plenty of people preparing for the best deals and gifts, it makes sense to let them know directly via SMS. Here’s your ultimate guide to Black Friday […]